Term Of  service

Effective Date: 09 July 2026

Welcome to Neck Buddy. By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. General

Neck Buddyis an online store offering wellness and personal care products. By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

We reserve the right to modify these Terms & Conditions at any time without prior notice.

2. Products

We strive to ensure that all product descriptions, images, specifications, and prices displayed on our website are accurate.

However, we do not guarantee that all information is error-free. We reserve the right to correct errors, update product information, or discontinue products without prior notice.

3. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

• Cancel or refuse any order.
• Limit the quantity purchased.
• Request additional verification before processing an order.
• Cancel orders suspected of fraud or unauthorized activity.

If your order is cancelled after payment has been received, the amount will be refunded to your original payment method.

4. Pricing

All prices displayed on this website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

Applicable taxes and shipping charges, if any, will be calculated during checkout.

5. Payments

We accept secure online payments through authorized payment gateways.

We do not store your debit card, credit card, UPI PIN, or banking credentials.

6. Shipping & Delivery

Orders are processed within our normal processing time.

Delivery timelines are estimates and may vary depending on:

• Customer location
• Courier partner availability
• Weather conditions
• Public holidays
• Unexpected operational delays

Any estimated delivery date is only an estimate and is not guaranteed.

7. Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our Refund & Return Policy available on this website.

Customers are advised to review the policy before placing an order.

8. Product Usage

Our products are intended for personal use only.

Customers should read all instructions provided with the product before use.

If you have an existing medical condition, are pregnant, or are under medical supervision, please consult a qualified healthcare professional before using wellness or massage devices.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

9. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Product images
• Videos
• Graphics
• Text
• Product descriptions
• Website design

is the exclusive property of EMSense and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

Neck Buddyshall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or any products purchased from this website.

Our maximum liability shall not exceed the amount paid by the customer for the product.

11. Privacy

Your use of this website is also governed by our Privacy Policy.

By using this website, you consent to the collection and use of information as described in our Privacy Policy.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in India.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Business Name: Neck Buddy

Email: support@Neckbuddy.com

Phone: +91-7428730894

Business Address: Okhla phase 2 Industrial area Delhi

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)